Warranty Request Form - The Pool Company

This form is for Warranty Service Requests ONLY. Please refer to your original paperwork or manufacturer website for specific information regarding your equipment's potential warranty status, including warranty time limits and coverage regarding parts and/or labor. In general, warranties do not cover damage resulting from misuse, improper installation, neglect, accident, modification, unauthorized repair, or normal wear and tear. Please note that warranty claims may be disclaimed by manufacturers. In the event that manufacturer does not approve the warranty, customer will be responsible for parts installed/labor provided. In general, we will attempt to secure warranty approval before providing parts/service. It is important that you provide the information requested below in order to make sure your claim is as complete as possible. Acceptance or processing of a claim by The Pool Company does not constitute approval of warranty coverage. Determination of warranty eligibility is at the sole discretion of each manufacturer.

About You

Your Name(Required)

First Last

Your Address(Required)

Street Address Address Line 2 City ZIP Code

How Can We Reach You?

We would love to chat with you. How can we get in touch?

Your Email Address(Required)

Email Address Confirm Email Address

Your Phone(Required)

Tell us more about your Warranty issue

We are the authorized Warranty Service Center for Pentair, Fluidra/Zodiac, Polaris, Hayward, and RayPak. In order to receive warranty support, please describe the equipment problem you are experiencing and provide the requested information. We will be in touch with you soon.

Your Comments/Questions(Required)

Brand of Equipment(Required)

Select manufacturer from drop-down menu

Type of Equipment - Select type of equipment from drop-down menu(Required)

Serial Number of Equipment - Please provide the serial number of the equipment. Consult your owner's manual for assistance locating this number.(Required)

Date of Original Installation - Please provide the date of original installation of the equipment.(Required)

Who Installed the Equipment? - Please provide the name and address of the company that installed the equipment.(Required)

Professionally Installed / Self Installed - Select one option below(Required)

Professionally Installed

Self Installed

Where was the equipment purchased from?(Required)

Brick & Mortar Store

Service Company

Online/Mail Order