It’s here! Warm weather has arrived!! If you haven’t yet scheduled your opening, be sure to call us soon! We’ll need to know the following:

  – Are you taking off the cover or are we? If we are, is it a tarp cover or safety cover and do you want us to leave it anywhere in particular? If you are taking off your own cover, please do NOT dump the debris or water from the cover into your pool!

– Are we going to open your spa also? Note: we will test fire your heater but we will not leave it on unless you specifically ask us to. If you want us to leave your heater on, please let us know when you schedule your opening what temperature you would like it to be set to.

– Typically, we use a dichlor shock and non-metal algaecide to get things going, but if you want us to use your chemicals please ask us to note that on your job! (p.s. if you’ve been around a while, you know we typically used “spot kill” as our opening chlorine. Bioguard has stopped making that, but they still make “super soluble,” which is exactly the same! 99% dichlor! Anyhow, they’ve decided not to have two packages for the same product, so from now on, you’ll see “super soluble” in our store and on your receipts for service work. Same excellent product!)

– Reminder: we do NOT test or balance your water at the opening, nor do we leave chlorine sticks, tabs, or any other chemicals unless you have specifically asked us to. Our technicians do not carry extra chemicals on their trucks, so if you want tabs left in the skimmers/feeder then you’ll need to have them on-hand already.

– Adjust your pH right after the opening if your home water test indicates that’s needed, but let the water circulate 24-28 hours before bringing in a water sample to us for full testing. Chemicals of differing densities can stratify over the winter so we need that water well mixed before we can perform an accurate test. We do not want to overdose your water, particularly with calcium, salt, or stabilizer, which are heavier chemicals.

– Remember to have your current credit card info on file with us and fill out a current Service Authorization Form filled if you won’t be home at the time of service (the form only needs to be done once).

Hands Off Payments
It is our policy to collect credit card numbers for any service work we provide. All card numbers put on file are encrypted once entered into our point of sale program. By putting a card on file, we are able to process payment without customers needing to write a check or hand cash to our employees, which minimizes their risk. As always, you can provide blanket permission to charge your card or have us verify amounts first. Just let us know which you prefer.

Only shop us for retail? Put a card on file so we can use it to process payment in the store when you shop, minimizing your risk – you won’t have to touch the pin-pad when paying by credit or debit card and won’t risk handling cash unnecessarily. It’s a win-win.

Service: As a reminder, we require a Service Authorization Form to be on file as well if you won’t be home when we come out to work on your pool or spa (see the link above).