We thank you from the bottom of our hearts for sticking with us as we navigated the uncharted waters of retailing and providing service during a global pandemic. Thank you. We want to let you know that we are beginning the process of reopening!!!

Virginia has lifted the mask mandate for vaccinated folks, but due to the invasive nature of quizzing everyone as they come into our store, or you quizzing us, we will still be requiring all customers and staff to wear masks until further notice while in the store (even for those who have been immunized). Masks must cover your mouth and nose. If you need a mask, we have plenty – just ask! If you do not wish to wear a mask, we are very happy to help you outside. We will have two lines at the store: one for folks who wish to come in, one for folks who are happy to stay outside.

Our continued measures come from a place of love and concern, and we hope you understand that our mask and distancing requirement is nothing more than a continued attempt to keep us all safe. Please do not yell at or argue with our staff. We want to keep those among us who are too young, immunocompromised, or perhaps have not been given the opportunity to get a vaccine safe. We understand that the choice to be vaccinated or not is a personal one and we hold no judgment on your choice. Please continue to be safe regardless of your vaccination status.

We are all in this together. We look forward to seeing you soon! 

Our current store hours are

Monday – Friday 10am – 4pm

& Saturday 10am – 4pm

but we hope to expand our hours soon. Please check back for store hours in a few weeks.

Hands Off Payments
In the current health crisis, and to support good health practices in the future, we have decided to make transactions as hands-off as possible. In that spirit, it is our policy to collect credit card numbers for any service work we provide. All card numbers put on file are encrypted once entered into our point of sale program. By putting a card on file, we are able to process payment without customers needing to write a check or hand cash to our employees, which minimizes their risk. As always, you can provide blanket permission to charge your card or have us verify amounts first. Just let us know which you prefer.

Only shop us for retail? Put a card on file so we can use it to process payment in the store when you shop, minimizing your risk – you won’t have to touch the pin-pad when paying by credit or debit card and won’t risk handling cash unnecessarily. It’s a win-win.

Service: As a reminder, we require a Service Authorization Form to be on file as well if you won’t be home when we come out to work on your pool or spa (see the link above). We ask that you give our technicians a space of about 20 feet. They move about so much and need to have room as they work on your pool or spa. We hope you understand and comply with our new payment policy so we can continue to provide you with uninterrupted, excellent service.

Safety: We have increased our cleaning cycle and are doing everything we can to keep germs at bay. Our employees wear masks, wash their hands frequently, use hand sanitizer, and use gloves when needed. We ask that customers also wear a mask that covers the nose and mouth when talking in person with our employees. Also, please keep a distance of 6ft. between you, our staff, and each other.

CURBSIDE SERVICE: If you choose to stay outside we will still test your water and get you all the chemicals, accessories, toys, grills, or anything else you need.

We have put the majority of our goods on display across our front windows, but if you don’t see what you need just ask and we’ll look. As a reminder, you can call or email to place an order to [email protected] . If you email, however, please wait for a phone call or reply email before heading over to see us.

We want everyone to stay safe and healthy. Let’s all do our part.