Before we know it, it’ll be warm and sunny and the kids are going to want to jump into the pool! Be sure to schedule your 2025 POOL OPENING soon to get your pick of days! We’ll need to know the following:
– Are you taking off the cover or are we? If we are, is it a tarp cover or safety cover and do you want us to leave it anywhere in particular? If you are taking off your own cover, please do NOT dump the debris or water from the cover into your pool!
– Are we going to open your spa also? Note: we will test fire your heater but we will not leave it on unless you specifically ask us to. If you want us to leave your heater on, please let us know when you schedule your opening what temperature you would like it to be set to.
– Typically, we use a dichlor shock and non-metal algaecide to get things going, but if you want us to use your chemicals please ask us to note that on your job!
– Reminder: we do NOT test or balance your water at the opening, nor do we leave chlorine sticks, tabs, or any other chemicals unless you have specifically asked us to. Our technicians do not carry extra chemicals on their trucks, so if you want tabs left in the skimmers/feeder then you’ll need to have them on-hand already.
– Adjust your pH right after the opening if your home water test indicates that’s needed, but let the water circulate 24-28 hours before bringing in a water sample to us for full testing. Chemicals of differing densities can stratify over the winter so we need that water well mixed before we can perform an accurate test. We do not want to overdose your water, particularly with calcium, salt, or stabilizer, which are heavier chemicals.
– Remember to have your current credit card info on file with us and fill out a current Service Authorization Form filled if you won’t be home at the time of service (the form only needs to be done once).
Hands Off Payments
It is our policy to collect credit card numbers for any service work we provide. All card numbers put on file are encrypted once entered into our point of sale program. By putting a card on file, we are able to process payment without customers needing to write a check or hand cash to our employees, which minimizes their risk. As always, you can provide blanket permission to charge your card or have us verify amounts first. Just let us know which you prefer.
Only shop us for retail? Put a card on file so we can use it to process payment in the store when you shop, minimizing your risk – you won’t have to touch the pin-pad when paying by credit or debit card and won’t risk handling cash unnecessarily. It’s a win-win.
Service: As a reminder, we require a Service Authorization Form to be on file as well if you won’t be home when we come out to work on your pool or spa (see the link above).
Schedule your pool opening, closing or other requested service!
PLEASE PROVIDE A GOOD CALL BACK NUMBER AND WE WILL REACH OUT SOON. THANK YOU!
Address
WE ARE LOCATED IN CENTRAL PARK @
1281 Carl D. Silver Pkwy
Fredericksburg, VA 22401
NEAR LOWES, AND IN SAME CENTER AS REY AZTECA, COLDSTONE CREAMERY, AND THE JOINT CHIROPRACTIC.
Phone
CURRENT STORE HOURS
TUESDAY- FRIDAY 10:00 am – 4:00 pm
SATURDAY 10:00 am – 2:00 pm
Closed on Sunday
* Other hours by appointment
Our water testing lab closes 1/2 hour before the store.
For water testing, bring one pint of water in one of our water sample bottles. If you don’t have one, you can use a clean, plastic water bottle, but do NOT use a soda bottle, glass jar, leftover food container, or anything else that might have a residual in it. Even a new zip-lock bag works (but perhaps double bag it). Our free computerized water testing will dose for Bioguard and Spaguard brand chemicals. If you do not use our brand of chemical, bring us a photo of the active ingredients of what you do use and we will try to steer you in the right direction. It’s also a good idea to take stock of your chemicals overall before you come in so you don’t go home with things you don’t need, or worse, miss getting what you do need because you think you have it at home. 😉
BioGuard’s Mineral Springs Program is the ideal salt system for your pool. Our SaltScapes line supports traditional salt water pools.
Tested and proven effective, BioGuard products are known for delivering reliable results and making pool care less complex.
The Pool Company specializes in Pentair, Polaris, Hayward, Raypak, and other high quality equipment for your pool. We are also the authorized warranty center for most pool equipment manufacturers.
Built super-strong and securely anchored into the deck, LOOP-LOC® puts an unbreakable “lock” on your pool to protect your family.
We can do the job right when it’s time to open or close your pool, and we can help if something breaks.
Your pool is all about fun and relaxation, and we’ve got the best toys and accessories to give you the maximum enjoyment from your pool.
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Our expert pool construction team can design and build the in-ground gunite pool of your dreams.
Pool Design and Construction
The Pool Company has the experience and expertise to design and build the pool that fulfills your needs. We renew and update existing pools too.
Customer service center
Service authorization
Use this form to authorize us to do service on your pool.
Service request
Let us know what service you need and when you need it.
New pool or renovation request
Get in touch with our design team about your pool project.